Surveys
We value your input! At MST Golf, our surveys are designed to gather your feedback on our products, services, and experiences to help us serve you better.
Rest assured that we will never ask for personally identifiable information, account information, or login credentials.
Have a query? Find the answers below from the frequently asked questions and terms and conditions, or email us at grp-communications@mstgolfgroup.com.
Customers' Survey
Q1. What is this survey about?
The survey is part of MST Golf’s initiative to gather valuable feedback on our services, products, and overall customer experience. Your input will help us better serve you.
Q2. How long will the survey take?
The survey should take approximately 5-10 minutes to complete.
Q3. Who can participate?
All MST Golf customers, including those in Malaysia, Singapore, and Indonesia, are encouraged to participate.
Q4. When will the survey start and end?
The survey will be open from 7th March 2025, and will close on 21st March 2025.
Q5. What do I get for completing the survey?
By completing the survey, you stand a chance to win MST Golf gift vouchers, only redeemable at MST Golf retail stores located in Malaysia, Singapore and Indonesia. Winners drawn will be notified via email.
Q6. How do I enter the gift voucher draw?
Once you complete the survey, you will be required to enter your email address to enter the draw. Winners will be notified by email (grp-communications@mstgolfgroup.com) and announced after the survey closes (No later than 31st March 2025).
Q7. Where can I access the survey?
The survey can be accessed via a link in the EDM you will receive from ilovegolf@mstgolf.com, or by visiting our retail stores where posters will be displayed.
Q8. Where will I collect my prize if I win?
If you have been drawn as a winner, we will contact you via the email provided at the end of the survey. Please ensure that you check your inbox and junk mails. Winners can expect to receive an email notification from grp-communications@mstgolfgroup.com to arrange the prize collection at your preferred MST Golf store.
Q9. Will my personal information be kept private?
We respect your privacy. The survey is anonymous, and no personal information or profiling will be collected. We will only gather general details like location, age group, and profiles for statistical purposes. To learn more, please refer to our Privacy Policy.
Q10. What if I do not want to participate in future survey or have queries about the survey?
If you no longer wish to receive our emails or have any questions about the survey, please contact us at grp-communications@mstgolfgroup.com.
Terms and Conditions
1. Organiser
The MST Golf Customer Survey (the “Survey”) is organised by MST Golf Group Berhad (“MST Golf”), the holding company of MST Golf and its subsidiaries (collectively referred to as the “MST Golf”).
2. Eligibility
a) The Survey is open to all MST Golf customers residing in Malaysia, Singapore, and Indonesia.
b) Employees of MST Golf and its affiliates, as well as their immediate family members, are not eligible to participate in the prize draw.
3. Survey Period
a) The Survey will be available from 7th March 2025 to 11:59 PM (MYT) on 21st March 2025 (the “Survey Period”).
b) Submissions received after the Survey Period will not be considered for the prize draw.
4. Participation
a) To participate, customers must complete the Survey via the designated link provided by MST Golf.
b) To enter the prize draw, participants must provide a valid email address at the end of the Survey.
5. Prize Draw & Prizes
a) Respondents will be randomly selected to receive an MST Golf gift voucher worth RM150 (Malaysia) or the equivalent in Singapore and Indonesia.
b) Prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash.
c) MST Golf reserves the right to substitute the prize with an item of similar value if necessary.
6. Winner Selection & Notification
a) Winners will be selected through a random draw conducted by MST Golf after the Survey closes.
b) Winners will be notified via grp-communications@mstgolfgroup.com by 31st March 2025.
c) If a winner does not respond within seven (7) days, the prize may be forfeited, and MST Golf reserves the right to select an alternate winner.
7. Prize Redemption
a) Winners will be provided with instructions on collecting their gift voucher at their preferred MST Golf retail store.
b) The gift voucher is subject to the validity period and terms of use applicable in each respective country. Winners are encouraged to check the expiry date and terms upon receiving the voucher.
c) MST Golf is not responsible for any lost, stolen, or expired vouchers.
8. Personal Data
By participating, respondents agree to MST Golf’s collection, use, and processing of personal information for the purpose of administering the prize draw. No personal data will be used for profiling purposes. For more information, please refer to MST Golf’s Privacy Policy here.
9. Disqualification
a) MST Golf reserves the right to disqualify any participant who provides false information, manipulates the survey process, or violates these Terms & Conditions.
b) Incomplete or duplicate survey responses will be deemed ineligible for the prize draw.
10. Liability
MST Golf shall not be held responsible for any loss, damage, or inconvenience resulting from participation in the Survey, including but not limited to technical errors, system failures, or unforeseen circumstances.
11. Changes to Terms & Conditions
MST Golf reserves the right to modify these Terms & Conditions at any time without prior notice.
12. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, Singapore and Indonesia accordingly.
13. Other Applicable Policies
Participation in the Survey is also subject to the following MST Golf Group policies:
- Privacy Policy: https://www.mstgolfgroup.com/privacy-policy/
- Terms of Use: https://www.mstgolfgroup.com/terms-of-use/
- Cookies Policy: https://www.mstgolfgroup.com/cookies-policy/
By participating in the Survey, respondents agree to these Terms & Conditions and the above policies.