Customer Service Excellence

• Lead by example to provide excellent customer service and resolve any customer complaints or concerns promptly.
• Ensure the store maintains a customer-first class environment, setting high standards of engagement and service delivery.
• Encourage the team to go above and beyond to exceed customer expectations.

Sales & Performance Management

• Monitor and track sales performance to ensure store targets are met.
• Boost sales performance by motivating and guiding team members to achieve individual and collective goals.
• Provide regular reports on sales performance, staff productivity, and ways to improve sales to the Area Manager / Country Manager.

Team Supervision & Leadership

• Supervise, mentor, and motivate the team to ensure efficient daily operations and high morale.
• Guide and support team members in achieving their personal and team goals.
• Assist in hiring, training, and onboarding new staff, ensuring they understand their roles, responsibilities, and company culture.

Performance Monitoring & Staff Development

• Conduct regular performance assessments and provide coaching, feedback, and support to the team.
• Identify training opportunities for team members to enhance their skills and capabilities.
• Ensure consistent development of staff through ongoing training, feedback, and recognition of achievements.

Onboard and Train New Staff

• Provide training to new staff on section-specific duties, customer service expectations, and product knowledge.
• Assist in introducing new team members to the store culture and operational procedures, ensuring they are prepared for their roles.
• Ensure all staff understand their responsibilities, safety procedures, and sales expectations.

Inventory Management

• Ensure the store is well-stocked and inventory is managed effectively to meet customer demand.
• Perform regular inventory checks, manage stock replenishment, and maintain accurate stock records.
• Liaise with HQ and suppliers for timely stock orders and follow-up on any stock-related issues.

Store Operation & Safety

• Oversee all aspects of store operations including opening and closing procedures, cash handling, and adherence to security protocols.
• Ensure the store is clean, organised, and compliant with health and safety regulations.
• Ensure that store displays, visual merchandising, and promotional materials are in line with company standards.