Customer Service Excellence

• Engage customers with expertise by providing 1-to-1 personalised advice on golf equipment, accessories, apparel and services based on customers’ needs and preferences

• Create a memorable shopping experience by providing exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions

• Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction

Sales Commitment

• Achieve or exceed weekly sales target, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales

• Execute in store marketing and promotional displays based on company’s guidelines and support local golf sales events

• Demonstrate product knowledge and continuous learning for latest golf products, trends, and promotions to service customers’ inquiries

Inventory Management

• Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction

• Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage

• Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management.

Store Operation & Safety

• Maintain store cleanliness to ensure the store is clean, organised, and presentable to reflect the brand’s professionalism and attract customers

• Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.

• Support operational efficiency and to assist with opening and closing duties, including cash handling and securing the premises.

ILG Membership

• Register new members: Actively encourage customers to sign up and assist them through the registration process

• Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks

• Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business