• Daily Retail Operations: Ensure smooth day-to-day retail operations, including optimum staffing, proper inventory processing, display and sales promotion execution, and implementation of safety and security measures.
• Store development: Plan and assign tasks related to new store openings such as headcount and recruitment, layout planning for CCTV, liaison with related departments on set-up.
• Team Leadership: Lead and motivate retail team comprising Retail Operations Executives, Area Managers and Retail Support to deliver operational efficiency.
• Retail Processes: Streamline and enhance retail processes for increased efficiency including periodic review of existing SOPs and drafting of new SOPs to Management. Ensure successful implementation of new SOPs and maintenance of existing SOPs.
• Inventory Management: Oversee inventory control to minimize stock shrinkage, including accurate processing, adherence to stock SOPs and regular stock audits.
• Theft Prevention: Implement and monitor loss prevention strategies to minimise theft and unauthorised activities within the store.
• Manpower Management: Manage headcount and oversee recruitment, staff reshufflement and appraisal.
• Sales & Marketing Support: Facilitate the achievement of sales targets by ensuring marketing, sales promotion, and display strategies are executed on the sales floor.
• Training and Development: Oversee the training schedule to cover all areas required for the development of retail staff including product knowledge, customer service, SOP, and company policies.
• Cost Control: Monitor and control unnecessary operational costs through streamlined staffing practices.

Job description is issued as a guideline to assist you in your duties and is not meant to be exhaustive in its nature. Due to the evolving nature and changing demands of our business, this job description may subject to changes. You may on occasions, be required to undertake additional or other duties within the context of this job description and according to the needs of the company.